Welcome

Thank you for choosing Triam Health and Dr Thiru Sundaresan for your independent medico-legal assessment.

This information pack explains:

• What to expect before and during your appointment
• How your information is handled
• Commonly asked questions
• How to contact us if you require assistance

Your assessment will be carried out independently, professionally, and respectfully in accordance with applicable medico-legal and professional standards.

We aim to provide:

• Convenient appointments
• Clear communication
• Secure handling of your information
• And professional claimant experience throughout the process

If you require any assistance before your appointment, please contact the Triam Health team

1. Claimant Information

Your appointment is an independent medico-legal assessment relating to a personal injury claim and is not a treatment consultation.

The purpose of the assessment is to:

• Discuss the accident circumstances
• Review your injuries and symptoms
• Assess the impact on your daily activities, work, hobbies, education, and home life
• Review relevant medical information where appropriate
• Carry out a clinical examination where appropriate
• Provide an independent medical opinion regarding diagnosis, causation, and prognosis

Independent medical experts act objectively and independently and do not represent either party involved in the claim.

Attendance at the appointment does not guarantee the outcome of any claim.

2. What to Expect

Once instructions are received, the expert or administration team will normally contact you within 48 hours to arrange an appointment as close as reasonably possible to your postcode and at a convenient time.

Appointment confirmations are usually sent securely through the Trikon Digital portal together with email and SMS reminders.

Prior to your appointment, you may receive a secure check-in link allowing you to:

• Confirm your attendance
• Complete an optional digital medical questionnaire
• Provide additional information that may assist the expert during the assessment
• Review appointment details and venue information

Please ensure you attend the correct venue and arrive on time for your appointment where possible.

3. During the Appointment

During the assessment, the expert may:

• Discuss the accident circumstances
• Review your injuries and symptoms
• Discuss the effect of the injuries on work, hobbies, and daily activities
• Review relevant medical history
• Review treatment received
• Carry out a clinical examination where appropriate

The expert may ask questions regarding:

• Symptoms before and after the accident
• Previous injuries or medical conditions where relevant
• Employment and daily activities
• Current treatment and recovery
• Ongoing symptoms or limitations

Following the appointment, the expert will prepare an independent medico-legal report for the Court and/or instructing parties.

Reports are normally completed within 5 working days following the appointment. In some cases, delays may occur where additional medical records, investigations, or further information are required.

4. Frequently Asked Questions (FAQs)

5. Confidentiality & Data Handling

Your information is handled confidentially and securely in accordance with:

• UK GDPR
• Data Protection Act 2018
• Applicable medico-legal obligations
• MedCo requirements where applicable

Relevant information and reports may only be shared with authorised parties directly involved in the claim.

Triam Health may use Trikon Digital Ltd as a secure technology provider for appointment management, communications, secure document handling, and secure report workflows.

6. Complaints & Concerns

Triam Health aims to provide a professional, respectful, fair, and supportive service to all claimants, patients, and service users.

If you are dissatisfied with any aspect of:

• Your appointment;
• Communication;
• Claimant experience;
• Administrative services;
• Confidentiality concerns;
• Digital services;
• Or medico-legal services,

please let us know so that we can review and try to resolve your concerns promptly, fairly, and professionally.

A complaint is defined as:

General enquiries, appointment requests, clarification requests, or routine service queries are not normally treated as formal complaints unless dissatisfaction is clearly expressed.

Complaints may be made:

• Verbally;
• By telephone;
• By email;
• Or in writing.

Where reasonably possible, complaints should include:

• Your full name;
• Appointment date;
• Details of your concern;
• And any relevant supporting information.

Complaints regarding the content of an independent medico-legal report should preferably be submitted in writing to allow appropriate review by the independent medical expert.

Complaints can be submitted to:

Triam Health aims to manage complaints in accordance with principles of good complaint handling, openness, fairness, accountability, and patient-centred care.

Formal complaints will normally:

• Be acknowledged within 3 working days of receipt;
• Be investigated appropriately and proportionately;
• And receive a written response within 20 working days where reasonably practicable.

Where additional investigation, expert review, legal consideration, external information, or third-party input is required, complainants will be informed of the delay and provided with an updated expected response timeframe.

Complaints are managed in accordance with the Triam Health Complaints Policy.

If you remain dissatisfied following the response provided, further escalation options may be available including referral to MedCo where applicable.

7. Contact Us

If you have any queries regarding:

• Your appointment;
• Cancellations or rearrangements;
• Claimant communications;
• Medico-legal assessments;
• Reports;
• Or administrative matters,

please contact Triam Health between 9:00am – 5:00pm.

Appointments and claimant communications are managed by Dr Thiru Sundaresan and the Triam Health administration team.

If we are unable to answer your call directly, please leave a voicemail message or send us an email and a member of the Triam Health team will aim to respond within 1 working day where reasonably practicable.

Appointment queries, cancellations, and urgent claimant matters are normally responded to within 1 working day where reasonably practicable.

Routine administrative or general enquiries are normally responded to within 2 working days where reasonably practicable.

Where additional information, expert review, or third-party input is required, you will be updated regarding expected response times.

8. Further Information

For further information regarding:

• Medico-legal appointments
• Claimant information
• Venues
• Frequently asked questions
• Privacy Policy
• Complaints Policy
• Data handling procedures

please visit our website:

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